Appointments

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Appointments System

To make our service more efficient we encourage all of our patients to make an appointment with a doctor or nurse.  This can be arranged with our reception in person or by phone

If the problem is urgent please contact reception and we will do our best to assist you

While you are free to attend any of the doctors in the practice, it is often best to follow illnesses through with the same doctor, where possible.  If the doctor of choice is not available you may see one of the other doctors or wait until your own doctor is available.

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Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

When is a home visit necessary?

GP visit is not usual

In most of these cases a visit would not be an appropriate use of your GP's time or best for you: 

  • Heart Attack - severe chest pain. The best approach is to call an emergency ambulance.  
  • Common symptoms of childhood: fevers, cold, cough, earache, headache, diarrhoea & vomiting and most cases of abdominal pain. These patients are usually well enough to travel to the surgery. It is not harmful to take a child with fever outside.  
  • Adults with common problems, such as cough, sore throat, influenza, general malaise, back pain and abdominal pain are also readily transportable to the doctor's surgery. 

GP visit may be useful 

Following a conversation with a health professional, it may be agreed that a seriously ill patient may be helped by a GP's visit.

GP visit recommended 

Home visiting makes clinical sense and is the best way of giving medical opinion, in cases involving: 

  • The terminally ill. 
  • The truly housebound patient for whom travel to premises would cause deterioration in their medical condition.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen.

If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable - these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.